Position: IT Help Desk

Location: 5420 Peachtree Industrial Blvd, Norcross, GA 30071

Work Mode: Onsite

Employment Type: Contract

Job Summary:

We are seeking a skilled and customer-focused Technical Support Specialist to provide high-quality technical assistance in a fast-paced help desk/call center environment. The ideal candidate will be responsible for handling inbound technical support requests, troubleshooting software and hardware issues, documenting resolutions, and delivering exceptional customer service.

This role requires strong analytical thinking, effective communication skills, and the ability to collaborate with internal support and development teams to ensure timely and accurate issue resolution.

Performance Metrics:

Success in this role will be measured through: