Description
:
At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.
Primary Responsibilities
Obtains information on application design and functionality to propose solutions to end usersResponds to client inquiries concerning software operation and troubleshoots system software and operator complicationsMonitors routine and critical processes and workflows to proactively identify problem trendsAssists with application implementations and configurationPerforms root cause analysis and provides technical solutions to production related application errorsPerforms application testing in various environmentsDeploys service releases, patches, requests, and customi...