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Industry Process Consultant - Customer Success

Company

Dassault Systèmes

Location

Vélizy-Villacoublay, France

Type

Regular

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as an Industry Process Consultant in Petaling Jaya, Malaysia!

Role Description & Responsibilities:

  • Drive structured adoption programs for assigned customer accounts to increase active usage and engagement
  • Execute regular user success sessions to identify workflow gaps and drive behavioral change 
  • Guide end users to adopt key platform practices such as data management, revision control, and collaboration workflows etc
  • Analyze customer usage patterns and identify barriers to adoption, proposing targeted actions to improve engagement 
  • Articulate the business value of the 3DEXPERIENCE platform through measurable outcomes such as increased active users and workflow efficiency
  • Identify at-risk accounts with low engagement and take proactive actions to recover adoption momentum
  • Contribute to scaling ...

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