The role of Income Officer – Local Operations will include:
Support the day to day delivery of excellent customer service functions within income services by engaging with customers in the local communityEnsure that all revenue accounts are effectively managed ensuring that complex cases are resolved and supportedEnsure the provision of an effective income advisory service in line with the prescribed policies and practices focusing on income maximisation, welfare advice and effective support to residentsMeet all legislative and regulatory requirements for income management activitiesDevelop, build and maintain relationships with key stakeholders, residents, staff and external agencies including income and letting teams Skills and experiences:
NVQ3 in relevant area (e.g. business administration, customer service)Proven experience of administration relating to customer service and complaint...