A London-based housing provider is seeking an experienced Income Manager to join on 6 month basis to drive immediate improvements across rent collection and arrears performance.

This is a delivery-focused role suited to someone who can quickly assess service performance, introduce structure, and lead a team to achieve tangible results in income recovery.

The Role

You will take ownership of improving income collection performance, strengthening arrears processes, and embedding a more structured, performance-led approach across the service.

Working closely with a small sized team, you'll drive operational improvements, enhance the use of data, and ensure effective management of arrears through both early intervention and robust escalation.

A key part of the role is balancing a supportive and enforcement-led approach to income management. You will ensure residents are appropriately supported to sustain their tenancies, while also overseeing legal escalat...