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Incident Technician- London, England (Full

Company

Axiom Technologies

Location

london, United-Kingdom

Type

Full-time

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. Please visit our website for more information about what we do at

Roles and Responsibilities

  • Technical Support & Troubleshooting Skills
    • Hardware troubleshooting: diagnose and resolve hardware-related issues in both Mac and Windows machines.
    • Software troubleshooting: diagnose issues related to operating systems and software applications.
    • Performance optimization: identify and resolve performance issues on computers (e.g., slow machines, memory issues).
    • Mac support: in‑depth troubleshooting and support for Mac OS, including issues with user profiles, hardware components, and connectivity.
    • Windows support: provide comprehensive support for Windows OS, including troubleshooting hardware, OS issues, and application problems.
  • Networking & Connectivity Knowledge
    • ...

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