The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents to minimize mission impact. The role facilitates disciplined war rooms, enforces cadence and runbooks, drives cross-team collaboration, and provides executive-ready communications during and after major events. This role executes the incident response process as defined by enterprise ITSM governance and the Senior Incident Manager, integrates with cyber defenders when needed, and champions readiness and continual improvement.

Key Responsibilities

• War-Room Facilitation: Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners; track progress to closure; enforce decision/messaging cadence.
• Process Execution & Standards: Maintain/enforce incident playbooks, escalation matrices, and communication templates; ensure ITSM record quality, CI linkage, and documentation discipline.
• Value-Stream Awareness: Engage depen...