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Incident manager (upto 7.5K)

Company

PERSOL APAC

Location

singapore, Singapore

Type

Full-time

Key Responsibilities:

Incident Management:

  • Lead the end-to-end process of managing incidents, ensuring incidents are addressed promptly and escalated appropriately.
  • Coordinate technical teams, vendors, and stakeholders to ensure swift resolution.
  • Serve as the single point of communication and decision-making during incidents.
  • Manage communication across different levels of the organization, from technical teams to executive leadership.
  • Perform analysis to identify incident trends.
  • Review incidents to ensure that they are documented correctly as per the Incident Management process.
  • Track and report all Incident Management in accordance to KPIs.
  • Perform post incident review for incidents to capture lessons learned and ensure closure of improvement plans.
  • Work with internal key stakeholders to prepare MAS incident reports for RI/PNI incidents.
  • Drive performance improvement effort...

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