Step into the Incident Management Lead Role at Manulife, focusing on effective communication and incident resolution. Guide teams in high-pressure situations and drive continuous improvement efforts.
You will be responsible for leading Managed Priority 3 incidents while maintaining an inclusive and collaborative environment. This role emphasizes communication clarity and stakeholder management throughout the incident lifecycle, ensuring everyone remains informed and engaged.
Key Responsibilities:
• Lead MP3 incidents from identification to resolution
• Communicate promptly with business partners and technical teams
• Facilitate effective collaboration during incident storms
• Document incident timelines and decisions accurately
• Coach teams on incident communication best practices
Requirements:
• 4+ years of Incident Management or Site Reliability Engineering experience
• Proven support for enterprise software in production
• Excellent communication sk...