We are seeking an experienced Imports Controller to join a dynamic airfreight team in Cape Town. This role reports directly to the Branch Manager and requires strong industry knowledge, excellent communication skills, and a proven ability to manage the end-to-end import process.

Key Responsibilities

• Handle customer service functions, including preparing accurate estimates and quotations.
• Liaise with clients and agents to confirm cargo readiness, pickup dates, and flight details.
• Manage documentation: HAWB, MAWB, invoices, indemnities, and customs release.
• Track shipments, update clients daily, and ensure files are closed within required timelines.
• Approve agent invoices and ensure compliance with operational policies and procedures.
• Escalate unresolved queries within 48 hours and manage damaged cargo per SLA.
• Participate in quarterly performance discussions and uphold HR compliance standards.