• Handle and interact with customers on Reddit, Discord, and App Retailer opinions
• Reply to questions, posts, and suggestions to foster a constructive neighborhood expertise
• Assist customers uncover new methods to get worth from IFTTT Professional
• Collaborate on campaigns and initiatives to spice up neighborhood engagement
• Determine patterns in neighborhood discussions that inform product and content material enhancements

Assist (50%)

• Effectively triage help tickets IFTTT customers
• Create, audit and enhance assist heart documentation
• Determine and reproduce technical points, suggesting enhancements and enhancing person expertise
• Grow to be an inside IFTTT skilled who can reply product questions from colleagues

{Qualifications}

• Prior expertise managing on-line commu...