Job Title: Sales Team Manager

To manage a team of sales agents to ensure optimal sales performance and service deliverance within a leading Telecommunications corporate.

Duties & Responsibilities

• Driving team and individual performance to ensure all KPI and Targets are achieved monthly
• Tracking sales goals and communicating results and achievements
• Identify development areas of each team member and deliver effective training programmes, coaching and content to aid performance of the team
• Manage individual’s attendance, conduct and engagement, to improve team performance and overall commitment to job
• Minimise or prevent negative staff attrition to improve staff retention through wellness and engagement initiatives
• Motivate team and individuals to strive for success
• Support disciplinary proceedings by investigating team members misconduct matters, draft and issue corrective documents such as warning le...