Job Purpose

Proactive Management of the ICT service calls and act as a link between ICT and business.

Required Minimum education/training

• 3-year ICT National Diploma or degree (NQF 6 or higher)
• ITIL training/certification
• Relevant technical certifications will be an added advantage.

Required Minimum work experience

• 5 years working experience in ICT support services.
• One year experience as ICT desktop support/services team leader or project manager
• Experience in other ICT services and infrastructure management areas
• Exposure to frameworks such as ITIL, ITSM or COBIT
• Experience with business service management solutions
• Experience in leading ICT desktop support projects.
• Experience with desktop support services reporting.
• Manage the provision of desktop support services i.t.o agreed service levels

Key performanc...