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ICT Service Delivery Manager

Company

Lotus Bakeries

Location

Lembeke, Belgium

Type

Full-time

Job description

  • You lead and develop several team leads and specialists, ensuring strong ownership, accountability and continuous growth.
  • You are responsible for the performance of end-user support, ensuring SLAs are met and user satisfaction is continuously improved.
  • You drive structure and clarity by improving processes, sharpening communication and setting the right priorities in a complex environment.
  • Acting as the key interface between business and IT, you align priorities and translate business needs into clear actions for your team.
  • You define and drive the roadmap for workplace and collaboration tools, focusing on simplification, automation and improved user experience.
  • You strengthen digital adoption by introducing self-service solutions and increasing user knowledge through training initiatives.
  • External vendors and outsourcing partners are managed closely to ensure quality, cost-efficiency and reliable...

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