ICT Customer Support Specialist – IT and Telecommunications Services: Role Summary

We are seeking an experienced ICT Customer Support Specialist to provide front-line assistance for enterprise clients. The role involves managing trouble tickets, coordinating incident resolution, and ensuring a high standard of service delivery in alignment with ITIL practices. This position requires strong communication skills, technical knowledge, and a proactive approach to customer engagement.

Job Details

• Industry: Information Technology (IT)
• Function: Customer Support / Client Care
• Job Type: Full-time
• Gender: Any Candidate
• Nationality: Any Candidate
• Preferred Location: Any
• Salary: AED monthly (market estimated)

Responsibilities

• Respond to ICT customers via email and telephone, delivering accurate information on services
• Create, manage, and resolve trouble tickets, escalat...