IAM Technical Product Support (Korean Speaker)

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur

Job Summary

This position is part of the Support and Services team, within a global Support organization, and is responsible for ensuring internal and external customer satisfaction. As a Technical Product Support and Services Engineer, you will manage strategic accounts, support customers throughout their journey, and ensure they are fully supported. You will leverage your experience along with comprehensive product and process training to gain deep expertise in SaaS delivery practices.

Key Responsibilities

• Serve as a key member of the Support and Services team, delivering first‑class post‑sales support to customers.
• Collaborate with the Support and Services Manager, regional Support Engineers, Technical Account Managers, and Escalation Managers to plan for growth and meet business needs.
• Pr...