We are requesting candidates with hands on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.

Core Technical Support Experience

• Tier 1 / Frontline Technical Support
  
  
  
  • Troubleshooting cable, internet, and voice services
  
  
  • Diagnosing connectivity and service issues using structured problem solving tools
  
  
  • Root cause analysis for repeat or chronic service issues
  
  
  • Coordinating repairs and escalation when necessary
  
  
  
  


• Networking & Connectivity
  
  
  
  • TCP/IP configuration, verification, and troubleshooting
  
  
  • Modem resets, re provisioning, and service activation
  
  
  • IP address provisioning and management (add/delete multiple IPs)
  
  
  • Basic network diagnostics and service validation