Job Description

• Provide L3 support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management.
• Ensure that all the tickets/incidents are resolved within committed SLA's.
• Ensure positive user-experience through clear communication and timely support.
• Continuously identify opportunities for process improvement and tasks automation.
• Maintain documentation of support processes, knowledge articles, and operational procedures.
• Maintain dashboard reporting on performance, access reviews, and compliance activities.
• Collaborate closely with managed service team and other stakeholders on a day‑to‑day basis to ensure operational excellence for our service.

Job Requirements

• 2+ years of hands‑on experience with Sailpoint IdentityIQ.
• Certification in Identity Security Engineer is an added advantage.
• Understanding ...