Elevate your career as a Technical Services Representative with Viessmann, a leader in climate solutions. This hybrid role supports customers in troubleshooting and optimizing HVAC systems.
Based in Langley, BC, this full-time position empowers you to utilize Salesforce and SAP while enhancing customer satisfaction. You will provide invaluable support for commercial and residential heating systems, collaborate on quality initiatives, and assist in technical training webinars. If you possess strong troubleshooting skills and an HVAC background, this role is a strategic fit for you.
Key Responsibilities:
• Provide technical support for HVAC systems and components
• Document customer interactions in Salesforce Service Cloud
• Assist contractors with troubleshooting and field issue resolution
• Contribute to repair protocols and service records
• Develop and deliver technical training seminars and webinars
Requirements:
• High School Diploma or GED
• 1+ years ...