Join Versaterm as a hybrid Support Specialist II to enhance public safety technology solutions. Focus on Tier 2 technical support and user enablement, optimizing complex workflows and technical resolutions.
In this role, you will manage hardware diagnostics and system performance issues while customizing solutions for various customers. As a Support Specialist II, your 1-3 years of experience in technical support or business analysis will be crucial. Engage with both technical fixes and user training to improve outcomes and create a seamless support experience.
Key Responsibilities:
• Diagnose hardware-related issues and system performance problems
• Manage user access permissions across multiple systems
• Conduct investigations of backend database and logic issues
• Implement complex features for specific customer workflows
• Deliver personalized training on technical and functional aspects
Requirements:
• Degree or diploma in IT, Computer Science, or relate...