JOB DESCRIPTION

Position: HVAC Service Coordinator/CSR/Dispatch

Reports to: HVAC Service Manager

Status: Full time, Hourly non-exempt

Hourly Rate: $21 - $25 per hour

General Description:

The primary responsibility of the HVAC Service Coordinator is ensuring that all technicians in their assigned region/s have a full schedule and their workflow is efficient and matched properly. Provide the best customer experience possible at all times by utilizing excellent customer service practices including great communication. The HVAC Service Coordinator’s communicate with customers to schedule HVAC work and dispatch technicians in an efficient manner utilizing tech matching, skill matching and geographical dispatching best practices to optimize opportunities and provide the customer the most seamless customer experience possible. The HVAC Service Coordinator works with customers to answer inquires, accurately promote services/products, and ...