Human Resources Business Partner | BPO / Contact Centre

We’re looking for an experienced HR Business Partner to join our team and drive people strategy, employee relations, and HR excellence in a fast‑paced, customer‑focused environment.

This role partners closely with Operations and leadership to support performance, engagement, compliance, and talent management across the business.

What You’ll Do Partner with stakeholders to implement HR strategy and best practices Coach and support HR teams and line management Manage employee relations, disciplinary processes, and IR matters Drive performance management, engagement, and EE initiatives Lead recruitment, onboarding, and induction processes Support succession planning and talent development Oversee HR administration, reporting, and compliance Contribute to HR projects and continuous improvement initiatives HR Diploma / Degree (or equivalent experience) 5+ years’ experience in Human Resources 2+ years in a people manag...