Description
As a Risk Ops Specialist for High Severity Intelligence (HSI), you will support the delivery of empathetic experiences for internal and external stakeholders following incidents. In this role, you will analyze incidents, support accountability processes, and contribute insights to help improve safety programs.
You will be part of a rapid response coordination program that ensures timely and thorough management of high-severity incidents affecting Last Mile drivers, customers, and community members. Working with the HSI team, you will help investigate and respond to sensitive situations with professionalism and care, supporting communication processes across multiple stakeholders.

Key job responsibilities
- Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making
- Evaluates root cause and performing data analysis to identify opport...