Location: PAN India

Industry: BPO / HRO

We are looking for an experienced HR Service Delivery Manager to lead global HRO operations and drive operational excellence across enterprise accounts. This opportunity is ideal for professionals with strong expertise in HR service delivery, stakeholder management, process optimization, and team leadership within the BPO/HRO industry.

In this role, you will:

• Lead end-to-end HRO operations including Payroll, Workforce Management, HR Operations, Exit Management, and Employee Lifecycle processes

• Manage global client relationships across NAM, EMEA, and APAC regions

• Drive SLA governance, operational excellence, automation, and productivity improvements

• Handle transition management, governance reviews, and stakeholder communications

• Work closely with cross-functional teams to improve service delivery and client satisfaction

• Lead team development, retention stra...