Job Summary:

Client & Relationship Management

Serve as the primary point of contact for clients regarding benefit-related inquiries and escalations, maintaining a professional, responsive, and solutions-oriented approach.

Analyze and resolve documented variances within the CRM system (ClientSpace), coordinating with carriers, reviewing system configurations, and managing internal reassignments as needed.

Support client meetings and transition calls to ensure seamless service delivery.

Provide excellent customer service to Questco clients and employees, including positive telephone experiences and timely follow-up (only during busy season).

Benefits Administration & Compliance

Ensure accurate eligibility determinations for new hires and employees with status changes, updating benefit records accordingly.

Process Qualified Life Events (QLEs) accurately and within required timelines.

Manage FSA and HSA eligibility, e...