Support our customers to achieve housing and social stability as part of a diverse and high‑performing team. The role is based in the Kaitaia office and is a fixed‑term secondment of 12 months.

Responsibilities

• Work directly with a portfolio of customers and their whānau to build enriching and enduring relationships.
• Support customers with low and medium needs and manage disruptive behaviour situations.
• Hold difficult and courageous conversations with customers and stakeholders when required.
• Visit customers at their Kāinga Ora homes and attend meetings with key stakeholders to ensure tailored support remains in place.
• Travel long distances within the region as needed.
• Work with tenants on rent arrears and debt collection/recovery.

Qualifications

• Natural relationship-builder, adept at engaging people from all backgrounds.
• Skilled in de‑escalating highly emotional situations and ...