Stage 1 & 2 Complaints Officer

Location: 2 days a week work from home
Salary: £22.00 - £28.00phr umbrella dependent on experience
Contract: Full-Time, 6 month initial contract

Important Application Criteria

Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service.

Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position.

About the Role

I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team.

This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales.

You will work closely with ...