主要职责:

Main Duties:

行政

Administration

§监督并协助客房部运营手册的准备及更新。

Oversees and assists in the preparation and updates of the Housekeeping Departmental Operations Manual.

§定期主持召开部门沟通会并确保例会和会议切实有效且在必要时进行指导。

Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

§阅读并更新每日值班记录。

Reads and updates the communications logbooks.

§确保适时采用新型的技术和设备。

Ensures the use new technology and equipment is explored and implemented wherever appropriate.

§确保客房部和洗衣房的服务符合运营手册的标准。

Ensures Housekeeping and Laundry service standards are in accordance with the Operations Manual.

宾客服务

Customer Service

§确保所有客房部员工遵循品牌承诺并始终提供优异的对客服务。

Ensures all Housekeeping associates deliver the brand promise and provide exceptional guest service at all times.

§确保客房部员工适时的为其他部门员工同样提供优质的服务。

Ensures Housekeeping associates also provide ex...