Hotel Reservations Executive

Company

Marina Bay Sands

Location

Singapore, Singapore

Type

Full Time

  JOB SCOPE 
 Help guests with planning and booking reservations for Integrated Resort products and services.
 Understand guests’ needs and provide them with personalized solutions.
 Be customer centric with internal and external guests via all communication channels.
 Deliver high touch experience that is aligned with Company Service Strategy to all guests.
 Handle first level complaint with a pleasant disposition.
 Agility to handle services and requests effectively & efficiently.
 Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
 Up to date with hotel information of events/activities to provide accurate information in a timely manner.
 Responsive to emergency situations in according to hotel guidelines.
 Contribute to achieve individual and team KPIs.
 Support other responsibilities that may be assigned from time to t...
        

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