Hotel Reservation Agent

Cebu City (Onsite)



Job Description:

We are looking for Hotel Reservation Agent to assist guests with booking inquiries, reservation changes, cancellations, and general hotel-related concerns. The role requires excellent communication skills, attention to detail, and a customer-first mindset to ensure a smooth and positive guest experience.



Job Responsibilities:

Handle hotel reservation inquiries via phone, chat, or email

Assist guests with booking, modification, and cancellation requests

Provide accurate information about hotel rates, amenities, policies, and availability

Document customer interactions and reservation details accurately in the system

Escalate complex concerns or complaints to the appropriate team

Meet quality assurance and customer satisfaction standards



Schedule & Training:

Shifting schedules, including nights, weekends, and holidays
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