What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa, Food & Beverage, and Culinary)
• Lead by example, Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel, in line with Fairmont brand standards
• Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
• Support the General Manager in the overall management and strategic direction of the hotel.
• Oversee day-to-day operations of the Hotel including Food & Beverage, Culinary, and Rooms Division.
• Ensure the hotel team delivers Fairmont’s service promise and the highest level of brand standards, turning guest moments into memorable experiences.
• Maintain constant awareness of all ongoing activities throughout t...