Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests.
The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation: $14 - $17
Key Responsibilities:
- Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
- Handle guest requests and complaints promptly and professionally.
- Manage cash drawer and process payments (room charges, cash, debit, or credit).
- Keep the front desk area and lobby clean and organized.
- Coordinate with housekeeping to ensure room readiness for guests.
- Provide guests with directions and information about the property and local attractions.
- Answer guest calls, messages, and process requests or concerns.
- Run daily reports and ensure the a...