Hotel Front Desk Agent (Full Time)
Department: Hotel

POSITION: Hotel Front Desk Agent

WAGE: $17.50

POSITION SUMMARY: Responsible for the successful overall service and transactional activities related to the Front Desk of the Hotel and Lodge while ensuring smooth and efficient operations while exceeding guests’ expectations.

ESSENTIAL DUTIES:Specific areas of responsibility included, but not limited to:

Assist Guests with the check-in/out process for the Hotel and Lodge.

Respond to Guest requests, complaints, or inquiries.

Maintain working knowledge of the property as well as special events.

Ensure that the check-in/out process is handled in accordance with company policy.

Support guest messaging, switchboard, in-house text messaging service, and reservation function.

Maintain thorough knowledge of Hotel and Lodge occupancy and inventory.