WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Accomplish Day to Day Operations Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up Responds to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues where necessary Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time Be able to perform check-in and checkout processes utilizing established sy...