Key Responsibilities:

Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.

Provide accurate and timely information about room availability, pricing, and policies.

Ensure high-quality customer service in all written interactions.

Record and update customer information and reservation details in internal systems.

Follow all company guidelines for quality and compliance.



Qualifications:

High school graduate (K-12 or Old Curriculum).

Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).

Excellent written English communication skills.

Strong attention to detail and customer-focused attitude.

Proficient in computer use and typing.

Willing to work onsite and on shifting schedules (weekends off).



What We Offer:

Weekends off (Monday to Friday schedule)

Paid training and onboarding supp...