Hotel Booking Agent

Join our international team in Barcelona as a Hotel Booking Agent. We are looking for motivated, customer‑focused individuals who thrive in a dynamic, multicultural environment.

About the Role

Travelodge is a well‑established British hotel brand with more than 600 locations across the UK, Ireland, and Spain. Your mission will be to manage high volumes of inbound calls focused on hotel reservations, convert enquiries into confirmed bookings, and use a sales‑driven approach to maximise conversion rates and secure bookings on the first call.

Responsibilities

• Managing high volumes of inbound calls focused on hotel reservations, including new bookings, amendments, and cancellations
• Converting enquiries into confirmed reservations by confidently guiding customers through the booking process
• Using a sales‑driven approach to maximise conversion rates and secure bookings on the first call
• Upsellin...