Department: Operations

Reports To: Restaurant Management

FLSA Status: Non-Exempt

Nature and Scope of Position

Demonstrates a passion to serve by welcoming and seating guest promptly and efficiently. Monitor workflow of the restaurant to seat guest accordingly.

Essential Functions

• Accurately handle guest payment for meals, whole pies, and retail.
• Exhibits integrity in all actions by ensuring the cash drawer balances at the end of the shift.
• Consistently answers the telephone identifying self and restaurant, speaks clearly and in a sincere manner. Take to-go orders, messages and transfers calls to the appropriate parties.
• Promptly handles guest complaints using the Service Recovery Steps. Notifies Manager in a timely manner so the complaint can be handled prior to the guest departure.
• Keep dining room and front lobby clean, including floors, windows, and seats in the waiting are...