Hospitality Team Member | Swindon Theatres | Casual

For more than five decades, the Wyvern Theatre in Swindon has established itself as one of the leading live entertainment venues in Wiltshire, welcoming thousands of customers through its doors every year.

ABOUT THIS ROLE

The Hospitality Team Member role is vital to the success of our business. Our team plays a pivotal role in the delivery of quality service to our customers during showtimes and events. You will be joining a fast‑paced and vibrant team to work across our café, bars, and ice cream parlour, maximising ways to enhance each customer’s experience of their night out at the theatre.

As a Hospitality Team Member, the postholder is responsible for:

• Delivering smooth, memorable, and efficient customer service using our in‑house Four Pillars training as a framework to think outside of the box.
• Meeting mystery shopper criteria and following steps to maximise spend...