Join HomeEquity Bank as a Bilingual Client Relations Specialist, excelling in client service through a hybrid work model. This role focuses on delivering high-quality support to clients aged 55 and up.
As a part of HomeEquity Bank, you will manage diverse client interactions, ensuring their needs are met swiftly and professionally. You will be responsible for achieving service level agreements and enhancing departmental efficiency through proactive engagement. Your role directly impacts client retention and satisfaction while collaborating with various teams.
Key Responsibilities:
• Manage client inquiries across several communication platforms
• Process client requests in line with compliance standards
• Work with teams to resolve and escalate complaints
• Maintain records for all client communications
• Suggest process improvements that enhance client experience
Requirements:
• Bilingual in French and English is essential
• Background in customer service...