Roles and Responsibilities KEY RESPONSIBILITIES Drive collection efficiency and minimize roll forward of cases.Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes.Responsible for leading, managing, developing, and training a team of collectors; and for directing their efforts to attain maximum collections while complying with company policies and procedures.Ensuring professional relationships are established and maintained with clients and attorneys.Prepares periodic reports on collections activities, including summaries on delinquency ratios.Achieve collection targets on various parameters like resolution, flows and credit cost.Allocate work to the field executives and ensure that all the agencies in the location perform as per defined plan.Ensure payments, Audit receipts get deposited within the defined structured plan.Collect feedback from the agency on a daily basis.Ensure that the team adheres ...