Roles and Responsibilities

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by

management . Owning team members of his / her area on people metrics.

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

Daily review with Branch Manager and teams regarding projections of business and cross sell, center meetings,

GRT planned / activity plan for the day

Ensures execution of the defined activity plan for customer visits by the team during the day

Detailed Supervision and monitoring of allocated branches, do branch visits , meet teams, do huddles with

team, understands and resolves pain areas. Attend Center Meetings and meet customers.

Ensure % compliance of all business policies and SOPs for all allocated branches

Assists in Collections cases in higher buckets, works with Branch Manage...