Roles and Responsibilities

Key Responsibilities:-
Managing Call centre department of Corporate Finance Business
To Supervise & Handle customer queries, resolve escalated issues, maintaining TAT, sound customer communication, etc
Assisting on-site team in transactions and facilitating on day to day activities
Taking care of Call centre comprising of In-Bound & Out-Bound collection calling
Addressing all types of customer complaints and grievances
Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the
best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments
to ensure quick resolution
Responsible for MIS reporting to Top Management
Accountable for System testing/ development and closure of External / Internal Audits.
New and Existing Process Reengineering for ...