Hire Monitoring Claims Handler
With a focus on providing high-quality customer care to a number of varied client accounts, you will be expected to manage, monitor and progress non-fault motor claims through to completion of the customer’s repairs or settlement payment received.
Key Responsibilities:
Manage a portfolio of customer accounts, providing customer care throughout long-term customer relationships Obtain updates on customer files from third party insurers, repairing garages and engineers, ensuring the customer is always kept up to date Follow up any issues with relevant investigations and agreed protocol, and be relied upon to make informed judgements to minimise impact to the business Liaise and network with a variety of internal and external sources including business seniors and solicitors Adhere to industry guidelines in order to mitigate losses and ensure recovery of business costs ...