You will be joining a dynamic Operations team, acting as the strategic defense line for our highest-volume Consumer and Business customer segments. We are looking for superstars in customer retention and complex support. You will report to the High Volume Team Lead, and work to provide a level of service so exceptional that it turns our most valuable customers into our most passionate advocates.

• Solve a High-Stakes Challenge: The customers you will be serving are moving large amounts of money. This can be an anxious time for them, making your role critical in delivering high effective support right at the heart of our mission.
• Make a Direct Impact: This isn't a standard support role. Your North Star metric is retention. You will directly impact the business by turning every interaction into a reason for the customer to stay.
• Empowered Environment: You will operate in a fast-paced...