Excellent


POSITION: Helpdesk Support



POSITION OBJECTIVE:



To perform Technology Helpdesk / Desktop support functions;

To perform BOD, EOD procedures and other related duties according to corresponding TI CFCs;




PRINCIPAL RESPONSIBILITIES:



ePO, Patches installation and VTM administration


New PC deployment and old PC retirement


PC moves, hardware upgrades and troubleshooting


Printer support for end users


Desk visits to end users, when problem can not be resolved remotely


On-site support of presentations, Town Halls, Video conferences, trainings, etc.


Provide service to internal client according to SLA, closely interact with clients in Russian language


Maintaining Hardware Inventory


Participate in Quarterly RCSA process


Work in shifts to provide extender hours of onsite sup...