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Helpdesk Supervisor

Company

NCR Corporation

Location

Cebu City, Philippines

Type

Full time

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position Summary & Key Areas of Responsibility:

  • Leads support team leaders and ensures teams meets SLA standards.
  • Coaches team to meet service level agreement objectives.
  • Supports Manager providing key metrics, inputs, SLA results and action plans.
  • Position is to guarantee the Call/Incident Management operations and/or request for escalation.
  • Research and analyze operational...

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