Job Title: Helpdesk Specialist

Pay Rate: $21.11/Hour on W2

Work Location: Harrisburg, PA 17104

Shift Hours: 8:00 AM to 5:00 PM & 8:00 AM to 12:00 PM (Saturday)

Work Mode: Mon to Thu, Saturday (Onsite) & Friday (Remote)

Duration: 12 months with possible extension

Job Description

Position Description

This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. Department seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.



Job Duties

Provides technic...