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Helpdesk Analyst II

Company

HII Nuclear Inc.

Location

Los Alamos, United States

Type

Full-time

Primary Responsibilities

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While working to achieve N3B LLCC objectives, will ensure all activities and operations are performed in a safe and deliberate manner; will maintain required safety, security and operational training; assure procedural and regulatory compliance; and make safety, security and quality an integral part of every task; including taking the necessary steps to stop work if continuing the job is unsafe or compromises security.
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The Help Desk Analyst‘s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
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This position will also provide support for internal IT teams such as cyber security, networking, systems administration, and data integration...

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