The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through troubleshooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).

The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the client’s ticketing system. Calls that cannot be resolved are escalated appropriately.

The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.

Below are the shift schedules:

Monday to Friday: (weekly shift rotation)

• Shift 1: 7:00 AM – 4:00 PM
• Shift 2: 8:00 AM – 4:30 PM
• Shift 3: 8:00 AM – 4:30 PM
• Sh...