*** Please note this is a 14 month FTC***
Your role as a Property Administrator
Deal with all issues efficiently and cost effectively ensuring a high level of customer satisfaction is achieved.Answer telephone calls from the houses, to ensure maximum first time pick up and effectively question managers to determine service/repair issues, background of problems and necessary response time.Supporting colleagues to hit team target of 85% calls answered.Manage customer expectation, and control business criticality for the business unit.Effectively manage chasing jobs, ensuring all appropriate details relating to house issues/orders are input onto Pulse system via call notes, to maintain an effective audit trail.What you’ll bring…
Customer focused and service quality approachExcellent telephone communication skillsEffective listening and questioning skillsSystem skills<...